Terms and Conditions
Welcome to Zeina Mall! By accessing or using our website, you agree to adhere to the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, kindly refrain from using this website.
1. Account Registration
1.1 Accuracy of Information:
When creating an account, you must provide accurate, up-to-date, and complete information. Providing false or misleading details may result in the termination of your account.
1.2 Account Security:
You are responsible for safeguarding your account credentials and for all activities conducted under your account. Notify us immediately if you suspect unauthorized access to your account.
2. Orders and Payments
2.1 Order Acceptance:
We reserve the right to accept or decline any order for reasons including, but not limited to, product availability, pricing errors, or suspected fraudulent activity.
2.2 Pricing:
All prices are displayed in the currency specified on the website and include applicable taxes unless otherwise stated. Prices are subject to change without prior notice.
2.3 Payment Methods:
Payments are accepted through the methods specified at checkout. All payments must be completed and cleared before shipping.
3. Shipping and Delivery
3.1 Shipping Policy:
We deliver to the regions specified on our website. Shipping fees and estimated delivery times will be displayed during checkout.
3.2 Delayed Deliveries:
Zeina Mall is not liable for delays due to unforeseen circumstances, such as weather disruptions or courier issues.
3.3 Ownership and Risk:
Ownership of products transfers to the customer upon delivery. Zeina Mall is not responsible for loss or damage after delivery.
4. Returns and Refunds
4.1 Eligibility:
Returns must comply with our Return Policy (link to the policy). Items must be returned within 14 days of receipt in their original condition and packaging.
4.2 Refund Process:
Refunds will be issued via the original payment method within 7-14 business days after the return is approved.
4.3 Non-Returnable Items:
Certain items, such as digital products, consumables, and opened software, cannot be returned.
5. Limitation of Liability
Zeina Mall is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of this website, including but not limited to loss of data, profits, or business opportunities.
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6. Prohibited Activities
You agree not to:
•Use the website for any unlawful purposes.
•Attempt to gain unauthorized access to any part of the website.
•Disrupt or interfere with the functionality of the website.